The Scan — find your biggest leak

How many new inquiries or leads do you get in a typical week?

Calls, emails, form fills, messages — anyone asking about buying from you.

How fast do you usually send the first reply to a new inquiry?

A real answer or an acknowledgement — whatever they receive first.

Within 5 minutes

Within an hour

Later the same day

The next day or later

When someone doesn't answer your first message, what usually happens?

I follow up on a schedule until they reply

I follow up two or three times

I follow up once

Usually nothing

What happens to quotes or proposals that go quiet?

I check in on a schedule

I check in when I remember

Nothing — they just fade

I don't send quotes or proposals

How many of the same customer questions do you answer by hand each week?

Prices, hours, availability, "how does it work" — questions you've answered before.

Fewer than 5

5–20

21–50

More than 50

Do you ask happy customers for a review?

Yes, after every job

When I remember

Never

After a job is done, do past customers hear from you again?

Yes, on a schedule

Occasionally

Never

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